Privacy Policy

1. Introduction

NEWU By Bello Medical Spa respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request information, schedule an appointment, opt in to receive communications, or use our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Date of birth
• Appointment or scheduling information
• Medical history or treatment-related information you choose to provide
• Payment information
• SMS/text message opt-in status and communication preferences
• Any other information you choose to submit through our website, forms, phone calls, text messages, or in-person communication

We may also collect basic website usage information, such as browser type, device information, pages visited, and general analytics data.

3. How We Use Your Information

We may use your information to:

• Respond to inquiries
• Schedule, confirm, and manage appointments
• Provide medical aesthetic services
• Communicate with you about your treatments, services, or appointments
• Send appointment reminders and service-related updates
• Send promotional messages, special offers, and marketing communications with your consent
• Improve our website, services, and customer experience
• Process payments
• Comply with legal, regulatory, and business requirements

4. SMS/Text Messaging Privacy

NEWU By Bello Medical Spa may collect your mobile phone number when you submit a form, request information, schedule an appointment, or otherwise opt in to receive SMS/text messages.

With your consent, we may use your mobile phone number to send text messages related to your inquiry, appointment scheduling, appointment reminders, service updates, special offers, promotions, customer support, and occasional med spa updates.

Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

5. Disclosure of Your Information

We may disclose your personal information only as necessary to operate our business, provide services, comply with legal obligations, or protect our rights. This may include disclosure to:

• Healthcare providers involved in your care
• Payment processors
• Scheduling, communication, or customer support service providers
• Website hosting, analytics, or business operations providers
• Legal authorities if required by law
• Other parties with your consent or as necessary to provide requested services

We do not sell your personal information.

We do not share mobile opt-in information or text message consent with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, use, disclosure, or loss.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Medical Information

Some services may involve health-related or treatment-related information. Information provided on our website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Medical aesthetic treatment eligibility is determined after consultation with a licensed provider.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request corrections to your personal information
• Request deletion of your personal information, subject to legal or business requirements
• Opt out of marketing communications
• Opt out of text messages by replying STOP
• Contact us with privacy-related questions

To exercise these rights, please contact us using the information below.

9. Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to help us understand website activity, improve user experience, and support marketing efforts.

You may adjust your browser settings to refuse cookies, but some website features may not function properly.

10. Third-Party Links

Our website may include links to third-party websites, platforms, booking tools, payment processors, or social media pages. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review their privacy policies before providing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of our website or services after updates are posted means you acknowledge the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

13. Acknowledgment

By using our website, submitting your information, scheduling an appointment, opting in to communications, or using our services, you acknowledge that you have read and understood this Privacy Policy.